Refund policy

Returns & exchanges 
Unfortunately we do not accept returns or exchanges.

You can always contact us with any questions about your order and we will be happy to help at crafty.hook12@gmail.com.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it in, unused and in its original packaging. You’ll also need the receipt or proof of purchase and return shipping costs are covered by the buyer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crafty.hook12@gmail.com.